You can return or exchange an item within 30 days of receiving it. Please ensure that the item is unused and in its original packaging. To start the return or exchange process, please contact customer service or visit our Returns and Exchanges page for detailed instructions.
If you request a return or exchange due to product quality issues or the wrong item was sent, we will pay for the shipping cost. For other cases, the shipping cost is the responsibility of the customer.
We accept returns and exchanges of unused and intact items. Some items (such as underwear and certain promotional items) may not be returned or exchanged, please check the instructions on the specific product page.
You can log in to your account and visit "Order History" to check the status of your order, or track the delivery progress in real time through the tracking link in the order confirmation email.
You can contact us through our customer service email or phone. Our customer service team will respond to you as soon as possible during business hours.
If the item you received is defective or damaged, please contact us within 7 days of receiving the item and we will provide you with a return or exchange service.
The return fee depends on the reason for the return. Please refer to our return and exchange policy for details.
As the official discount store of UGG, we focus on providing a selection of discounted items. This allows customers to enjoy a more affordable shopping experience while still ensuring the quality and authenticity of the products.
